Questions And Answers About Our Services

Our Privacy Policy
Mailing Days & Methods
How Our Shipping Charges Are Calculated
Our Product Guarantee
Product Pricing
Why We're Here
Positive Customer Feedback
Returns

Our Privacy Policy:
     All information we gather from this site or by email, phone or credit card, is kept strictly private. Credit card information gathered by us on "phone in orders" is promptly destroyed upon order completion and NOT filed. We DO NOT SPAM or share any personal data. As a matter of fact, credit card info on all orders placed on-line is even kept private from us by the card processing service! Our credit card merchant keeps all this data encrypted and private. Phone numbers are for our use only in the event there is a need for us to contact you concerning your order(s).   

Mailing Days & Methods:
     After Jan. 1st 2007 all packages will be shipped on our new regular shipping days... Monday, Wednesday and Friday. The exception to this is this; If you request that you need your package sooner or if we have sufficient orders to justify the fuel expense to head into town. All packages shipped within the USA are shipped 2-3 day U.S. Postal Priority mail. Orders containing the Ishi stick or posters are sometimes shipped in 2 packages. Many times packages are waiting at the post office for you to pick up.
     All International orders are shipped 5-10 day air mail unless otherwise specified or requested.

How Our Domestic and International Shipping Charges Are Calculated:
      Shipping is figured by Dollar amount. This has proven to be the fairest way to calculate our shipping costs. Some of our items are very heavy and expensive to ship. Thanks to the USPS "Flat Rate" box it is very affordable. Here is the table we use.

Domestic
$1.00 to $29.00………....…..$6.00
$29.01 to $170.00…………$10.00 ( U.S. Postal flat rate box)
$170.01 to $200.00………..$20.00
$200.01 to $300.00………..$30.00
$300.01 to $500.00..............$40.00
$501.00 on up……….......... $50.00

Ishi Sticks are shipped in a separate boxes, they are $3.00 and additional Ishi sticks are $2.00 each
Mega kit, Introductory Kit and Master's Kit are $15.00 per kit. Additional kits are $15.00 each.
All rock is $10.00 per box and $10.00 per additional boxes.

It's our goal to charge, as accurately as possible, only what the shipping expenses are. If the charges you incur are unfair, let us know and we will refund the difference.

International (all international rock orders must be "quoted" by email for the best postage price)
"Paypal" is the fastest, easiest and fairest way to send money over the Internet
$1.00 to $29.00…………..$15.00
$29.01 to $50.00…………$35.00
$50.01 to $99.00…………$50.00
$99.01 to $150.00………..$65.00
$150.01 to $200.00………$70.00
$200.01 to $300.00............$100.00
$300.01 on up………......... $150.00

Our Product Guarantee:
     We stand behind everything we sell. If you are dissatisfied with a product or service, you MUST let us know. We will make it right with you. No matter how big or small the problem may be. We aim to please YOU. That's why we're here! Because of you, our customer! We will never forget that the customer is king!

Product Pricing:
     Our products are priced as low as possible. There are some items we sell, like copper, who's prices change weekly. The copper prices just keep going up due to world demand. We can not control this. We can only offer you the best price we can. Copper and antler are the two best (natural) materials to chip flint with. The solid copper billets are expensive but the last a VERY long time making then a good value. Moose billets continue to be a real challenge for us. Prices continue to rise and availability can be a problem.

Why We're Here:
     Your reading this now because the "Bug" bit you. I was there and the bug continues to nip at me. We are here to serve you. It's that simple. I have been knapping for over 15 years and know how hard it can be finding good quality knapping tools and products. We're here to offer you just that! Knapping is a "bug", when it bites you you'll know it. It has and continues to fascinate and challenge me still. This has been a very rewarding hobby for me and many others. Learning the challenging craft of our forefathers. We invite you to do the same.

Positive Customer Feedback:
     We invite you to share your comments and questions. We read EVERY email. We need to hear your voice. We do reserve the right to post you positive comments with your first name and comments only. No other info will be publicly displayed. Please do send us ALL your feedback good or bad. We need to know!

Returns:
     Unused products may be returned within 10 days provided the condition of that item(s) is returned in the same way it was received. The purchase price will be refunded less shipping charges and other similar charges if applicable. If return and or replacement is necessary for damaged, defective or overages, the cost will be fully refunded or exchanged at no additional charge to our customers. Our goal is to provide 100% satisfaction. Please let us know if there is any way we can serve you better.